Privacy Policy

This Privacy Policy applies to Vive HouseBanao Technologies Pvt. Ltd. (“HouseBanao”, “we”, “us”, or “our”), a company registered in India, operating from 7th Floor, JMD Megapolis, Sector 48, Gurugram, Haryana 122018.

We provide home construction, interior design, and commercial construction services across Delhi NCR. This policy explains how we collect, use, and protect your personal information when you visit www.housebanao.com or contact us for our services.

A. Information you provide directly:

• Full name
• Phone number (mobile)
• Email address
• Plot location / city
• Project type and budget (if shared)
• Any other details shared via our contact or consultation forms

B. Information collected automatically:

• IP address and device information
• Browser type and version
• Pages visited, time spent, and click behaviour
• Referral source (UTM parameters — utm_source, utm_medium, utm_campaign, etc.)
• Google Analytics data (via GA4 tag G-RRHNPC8S6W)
• Facebook/Meta Pixel data (for ad campaign measurement)
• Google Tag Manager events

• To call or message you about your construction or interior design inquiry
• To prepare and share cost estimates, project plans, and proposals
• To schedule free site visits and consultations
• To send updates about your ongoing project
• To send promotional offers, new services, or project showcases (you may opt out at any time)
• To measure the effectiveness of our advertising campaigns (Google Ads, Meta Ads)
• To improve our website experience based on usage analytics
• To comply with legal and regulatory requirements

Our website uses cookies and tracking technologies for analytics and advertising. These include:

You can disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

We do not sell your personal information. We may share it with:

• Our CRM system (api.gomaterial.in) — to manage and follow up on your inquiry
• Our internal sales and project teams — to process your consultation request
• Trusted construction partners or vendors — only when required to execute your project, under confidentiality agreements
• Analytics and advertising platforms (Google, Meta) — in anonymised or aggregated form for campaign performance measurement
• Legal authorities — if required by law, court order, or government regulation

We retain your personal data for as long as necessary to provide our services and maintain our business records — typically up to 3 years from your last interaction with us, or as required by applicable Indian laws. Lead inquiry data is retained for follow-up and project management purposes. You may request deletion at any time (see Section 8).

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Opt-out — unsubscribe from marketing communications at any time
• Portability — request your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected].

Our website may contain links to third-party websites (e.g. social media profiles, partner sites). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.

All payments made to House Banao through our website or for our services are non-refundable. For details on cancellations, please refer to our Cancellation & Refund Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes constitutes your acceptance of the updated policy.